We Are Hiring - Three Roles - Customer Care Assistant, Jewellery Maker and Freelance Content Creator

April 19, 2024

We are delighted to offer three positions as follows - a customer care and dispatch assistant, jewellery maker and freelance content creator. 

Customer Care, Shipping, and Dispatch Assistant

5 Days a Week - Skerries 

Job Description:

Join our team as a Customer Care, Shipping, and Dispatch Assistant, where you'll play a crucial role in delivering exceptional service to our valued customers and ensuring smooth and efficient order fulfillment processes.

Responsibilities:

1. Customer Support: Provide friendly, timely, and personalized assistance to customers in person and via email and phone addressing inquiries, resolving issues, and ensuring a positive shopping experience.

2. Order Processing: Process incoming orders accurately and efficiently, verifying product availability, payment details, and shipping addresses, and ensuring orders are prepared for shipment in a timely manner.

3. Shipping and Packaging: Coordinate with shipping carriers to schedule pickups, generate shipping labels, and prepare packages for dispatch, ensuring orders are shipped out promptly. 

4. Quality Assurance: Conduct quality checks on outgoing orders to ensure accuracy, completeness, and adherence to quality standards, and address any discrepancies or issues that arise.

5. Returns and Exchanges: Process returns, exchanges, and refunds according to company policies, communicating with customers to facilitate the return process and resolve any concerns or issues.

6. Documentation and Recordkeeping: Maintain records of customer interactions, order status, shipping activities, and inventory movements, ensuring accuracy and completeness for reference and reporting purposes.

7. Assisting in our Retail Shop: Assisting customers with purchases, carrying out tasks relating to stock control and pricing. 

Requirements:

1. Customer Service Skills: Excellent communication skills with a friendly and customer-focused attitude, and the ability to effectively address customer inquiries and concerns with professionalism and empathy.

2. Organizational Skills: Strong organizational and multitasking abilities, with the capacity to manage multiple priorities and tasks simultaneously in a fast-paced environment.

3. Attention to Detail: Keen attention to detail and accuracy, particularly in order processing, inventory management, and shipping activities, to ensure error-free execution of tasks.

4. Problem-Solving Skills: Proactive problem-solving skills with the ability to identify issues, evaluate alternatives, and implement effective solutions in a timely manner.

5. Team Player: Collaborative attitude and willingness to work closely with team members across different departments to achieve common goals and deliver outstanding results.

6. Tech-Savvy: Proficiency in using computer systems, software applications, and e-commerce platforms for order processing, customer management, and inventory tracking.

7. Previous Experience: Previous experience in customer service, order fulfillment, shipping, or related roles within the e-commerce industry is preferred but not required.

Embark on an exciting journey with us and be a key player in delighting our customers with beautiful jewellery and exceptional service. 

To apply, please send your CV with details of relevant experience by 16th June to: 

info@luluandbelle.com with the subject title 'POSITION - CUSTOMER CARE'. 

 

Job Title: Part-Time Jewellery Maker

3 Mornings a Week - Skerries 

Job Description:

We are seeking a skilled Jewelry Maker to join our team, part-time 3 mornings a week. The ideal candidate will possess expertise in wire wrapping, soldering and polishing, along with a passion for creating beautiful personalised jewellery pieces. As a Jewelry Maker, you will be responsible for crafting and assembling jewellery using a variety of techniques and materials.

Responsibilities:

1. Fabricate jewelry pieces according to design specifications using traditional jewellery making techniques.
2. Create intricate designs using wire wrapping methods, ensuring precision and attention to detail.
3. Polish and finish jewelry to achieve the desired aesthetic and quality standards.
4. Maintain a clean and organized workspace, including proper storage of materials and tools.
5. Inspect finished pieces to ensure they meet quality standards and make any necessary adjustments.

Requirements:

1. Proven experience as a jewellery maker or similar role
2. Proficiency in soldering techniques, including experience with various metals such as gold and silver.
3. Expertise in wire wrapping and working with small components.
4. Ability to use polishing tools and techniques to achieve desired finishes.
5. Strong attention to detail and a passion for producing high-quality, jewellery.
6. Excellent hand-eye coordination and manual dexterity.
7. Knowledge of jewelry making tools, equipment, and materials.
8. Strong communication skills and the ability to work effectively in a collaborative team environment.

To apply, please send your CV with details of relevant experience by 16th June to: 

info@luluandbelle.com with the subject title 'POSITION - MAKER'. 

info@luluandbelle.com with the subject title 'POSITION - CONTENT CREATOR'. 

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