Registered tracked shipping € 3.50 within Ireland, Uk € 5.00, europe € 8.50
We are delighted to offer two positions as follows - a customer care and dispatch assistant and freelance content creator.
4 - 5 Days a Week
Job Description:
Join our team as a Customer Care, Shipping, and Dispatch Assistant, where you'll play a crucial role in delivering exceptional service to our valued customers and ensuring smooth and efficient order fulfillment processes.
Responsibilities:
Customer Support: Provide friendly, timely, and personalized assistance to customers in person and via email and phone addressing inquiries, resolving issues, and ensuring a positive shopping experience.
Order Processing: Process incoming orders accurately and efficiently, verifying product availability, payment details, and shipping addresses, and ensuring orders are prepared for shipment in a timely manner.
Shipping and Packaging: Coordinate with shipping carriers to schedule pickups, generate shipping labels, and prepare packages for dispatch, ensuring orders are shipped out promptly.
Quality Assurance: Conduct quality checks on outgoing orders to ensure accuracy, completeness, and adherence to quality standards, and address any discrepancies or issues that arise.
Returns and Exchanges: Process returns, exchanges, and refunds according to company policies, communicating with customers to facilitate the return process and resolve any concerns or issues.
Documentation and Recordkeeping: Maintain records of customer interactions, order status, shipping activities, and inventory movements, ensuring accuracy and completeness for reference and reporting purposes.
Requirements:
Customer Service Skills: Excellent communication skills with a friendly and customer-focused attitude, and the ability to effectively address customer inquiries and concerns with professionalism and empathy.
Organizational Skills: Strong organizational and multitasking abilities, with the capacity to manage multiple priorities and tasks simultaneously in a fast-paced environment.
Attention to Detail: Keen attention to detail and accuracy, particularly in order processing, inventory management, and shipping activities, to ensure error-free execution of tasks.
Problem-Solving Skills: Proactive problem-solving skills with the ability to identify issues, evaluate alternatives, and implement effective solutions in a timely manner.
Team Player: Collaborative attitude and willingness to work closely with team members across different departments to achieve common goals and deliver outstanding results.
Tech-Savvy: Proficiency in using computer systems, software applications, and e-commerce platforms for order processing, customer management, and inventory tracking.
Previous Experience: Previous experience in customer service, order fulfillment, shipping, or related roles within the e-commerce industry is preferred but not required.
Embark on an exciting journey with us and be a key player in delighting our customers with beautiful jewellery and exceptional service.
To apply, please send your CV with details of relevant experience to:
info@luluandbelle.com with the subject title 'POSITION - CUSTOMER CARE'.
info@luluandbelle.com with the subject title 'POSITION - CONTENT CREATOR'.
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We are looking for a jewellery maker to join our small ecommerce and retail team, in Skerries, Co Dublin. The ideal person will be an outgoing self-starter with a range of jewellery making skills including soldering, basic wire wrapping, finishing and polishing jewellery and finishing castings. While training will be provided on our products, we are looking for somebody who is used to having tools in their hands and is able to hit the ground running.
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